Shipping / Pick Ups / Returns

Important COVID-19 Notes: 

  • Currently some of our suppliers are experiencing shipment delays for new stock arriving into the country. We are commited to keeping our customers as informed as possible, however the stock arrival updates can change quickly - please know that the info we are providing is the most recent we have.      
  • Warehouses and freight companies are also experiencing challenges, so please allow additional days for dispatch and delivery over and above the normal estimates outlined below.
Our freight providers deliver to business or residential addresses - Monday to Friday 9am - 5pm
In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, Star Track Express,  TNT, plus many more.
You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
Approx Delivery Times
Melbourne, Sydney, Adelaide            1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle                      2-5 business days after dispatch
Perth, Hobart, Darwin                       3-7 business days after dispatch
Non Metro - VIC, NSW, SA                      3-7 business days after dispatch
Non Metro - WA, TAS, QLD                    4-10 business days after dispatch
Far North WA, Far North QLD and NT                7-14 business days after dispatch
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.
If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. Just Water Pumps is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date.
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Large items take more time please allow 7-10 working days for delivery.
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Just Water Pumps due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Click & Collect  / Pick Up

Pick up can be arranged from our warehouse in Truganina (Melbourne - Victoria), The pick option is available to select through our online checkout process. When selecting this option, we will either call you or email you, to advise when your order is ready for collection. Orders can be collected from our warehouse Monday to Friday between 9am - 4.30pm. Our warehouse is located at 2/51 Sunline Drive - Truganina, Vic 3029


In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.

Undeliverable or Refused Shipments

If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.


You may return any "new" (new=product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot be returned.


Change Of Mind Returns

It is important to note that Consumer Guarantees do not apply if you simply changed your mind, found the item cheaper elsewhere, decided you did not like the purchase, or had no use for it, so please check the product listing carefully at the time of purchase.


Cancelled Orders

An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.


Damaged Products

You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. 

Suspect Damage

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.


Defective/Faulty Products

We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. In most cases, it's a simple issue that can be resolved over the phone. 

In the event a product fault or defect cannot be resolved over the phone, please CONTACT US so we can arrange either your choice of: product inspection under warranty and repair, a replacement, or refund.   

You are also always welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue.  

Exceptions to our Return Policy