Due to Davey Pumps new Internet Policy, which does not allow us to show their entire range on our website, we are limited by their policy to only show some of their products which are shown on our website. If you would like a quote on a product not shown please email us for a competitive quote.

We accept payment by credit card, direct deposit and paypal.  You do not need to have an account with paypal to make a payment. If you do have an account with paypal, you can log in to your account on checkout. 

When purchasing from Just Water Pumps your details are passed through a safe,  secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, so its 100% safe to purchase through our online shop.

Shipping Estimates are available on each product page. Exact delivery charges are calculated automatically on checkout, postage cost varies depending on your location and how many items are on the order. We deliver to anywhere in Australia.

Yes, all the prices shown on our website include GST.

Yes, please use our Buyers Guide Page for detailed selection guides on selecting the right pump

Each product listing on our website has detailed descriptions and flow charts.  If you have a specific question regarding any product that isint available on our website, please email us at sales@justwaterpumps.com.au

Once you have selected an item to buy, simply click the 'Add to Cart' button for the item you wish to purchase. This will add your item to your shopping cart, when viewing your shopping cart you will have a opportunity to select other relevant products and accessories by clicking 'Continue Shopping', or once your finshed shopping you can click 'Checkout' to finalise the sale , then add the freight costs and proceed to make payment.

Once your order is complete, will despatch your item, delivery times may vary depending on the carrier and your location. You will recieve an email as soon as your item is despatched with specific tracking details on your delivery.

Approx Delivery Times

  • Melbourne, Sydney, Adelaide            1-4 business days after dispatch
  • Brisbane, Canberra, Geelong, Newcastle                      2-5 business days after dispatch
  • Perth, Hobart, Darwin                       3-7 business days after dispatch
  • Non Metro - VIC, NSW, SA                      3-7 business days after dispatch
  • Non Metro - WA, TAS, QLD                    4-10 business days after dispatch
  • Far North WA, Far North QLD and NT                7-14 business days after dispatch

By signing up to the newsletter you will be first to hear about all new product releases, sales, promotions and Just Water Pumps news.

If you have placed an order, you will have received an order confirmation email letting you know that your order has been successful! 

Once your order has been dispatched, you will receive a separate dispatch confirmation email to let you know it's on its way!
If your order has a tracking number, you can also contact the courier directly for further information on your delivery.

As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.

In order to provide our customers with the very best prices in Australia, all our products are available for delivery only. We do not offer a pickup facility.

Once your order has been dispatched we will send you a confirmation email with the details of the carrier including the tracking number.

If you are experiencing issues with your product, please consult the user manual for that product to help resolve your issue. If you can't find an answer that will resolve your issue, please contact us or your nearest service agent for that brand of product. All our products come with the standard manufactures warranty, which is covered Australia Wide, which means it can be taken to any service agent within Australia who handles that brand of product.

All of our products are genuine products and come with the manufacturers Australia Wide warranty, the warranty period offered differs from each manufacturer, and can be found on our product pages or on the manufacturers website.

If the product you have purchased has failed in some way within the manufacturers warranty period, the recommended place to contact is our team at the Just Water Pumps or the manufacturers customer service team. If they can't resolve the issue over the phone, you will  be referred to the nearest authorized service agent who can inspect, service, or diagnose and repair any faults that may be required in order to get your product back to perfect working order. The team at the Just Water Pumps will always help facilitate the process between the customer and manufacturer if necessary. 

Contact details of the customer service centres are supplied with your product - i.e,  in the owner's manual.

If you did not receive this information with your product please contact us at admin@justwaterpumps.com.au and we will arrange to have this information sent out for you.

In order for our any authorized service agents to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call. If you do not have one please contact us at admin@justwaterpumps.com.au and we will email you a copy if needed.

If you cannot find an answer to your question, you can send us an email at sales@justwaterpumps.com.au , and will be respond to your enquiry, as soon as possible.